DPSS has recently been made aware of a new telephone and cell phone text scam that is affecting DPSS customers/EBT cardholders! Scammers are identifying themselves as CalWORKs or Social Services and stating that your EBT card has been compromised or closed. The caller/text is then prompting the customer for his/her 16 digit EBT card number and security PIN. The text then prompts you to call a number to reactivate your card.
As a reminder, it is critical to maintain the confidentiality of your identity and your EBT card’s information. To help you reduce your risk of identity theft, unless while working with a case worker, the Department of Public Social Services will never require you to give us your personal information over the phone, by text message or via email. Protecting your information is one of the Department of Public Social Services’ main priorities. The only way we can safely accept your information at this time is by you submitting it through the Customer Service Center, Your Benefits Now, by fax, or in person at one of the department’s offices.
Here are a few ways to make sure your identity is not compromised:
• know who you share information with; • store and dispose of your personal information securely, especially your Social Security number; • ask questions before deciding to share your personal information; • and maintain appropriate security on your electronic devices.
If you suspect that you have been a victim of this scam, please call the DPSS Customer Service Call Center at
Los Angeles County has a mobile phone application for
Apple iOS and Google Android devices. You can get it from store by
scanning the following QR codes, or searching DPSS Mobile App on Apple
and Android marketplaces.